At SOPA VO LLC, we want customers to receive the products they ordered in satisfactory condition. Please review the policy below before requesting a return or refund.
Return Window
Unless otherwise stated on the product page, you may request an eligible return within 30 days of delivery.
Return Eligibility
To be eligible, an item generally must:
- Be unused and in substantially the same condition in which it was received
- Include original packaging where applicable
- Include accessories or components supplied with the product
- Not show signs of misuse, alteration, or customer-caused damage
Proof of purchase or the order number may be required.
Non-Returnable Items
For safety, hygiene, spoilage, or legal reasons, certain products may not be returnable, including perishable goods, opened food products, personalized items, or other items identified as final sale or non-returnable on the product page, except where applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us promptly. Include your order number and clear photos of the item and packaging so we can review the issue.
How to Request a Return
Email support@sopavollc.online with your order number, reason for the return, and relevant photos if the item is damaged or incorrect. Do not send a return until you receive return instructions.
Return Shipping
Return shipping responsibility depends on the reason for the return and applicable law. If the return is due to an error on our part or an eligible defective item, we will provide appropriate instructions.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally issued to the original payment method. Financial institutions may require additional business days to post the refund.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.
Consumer Rights
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Contact Information
SOPA VO LLC
407 Lincoln Road, Suite 6G, Miami Beach, Florida 33139, USA
Email: support@sopavollc.online
Phone: +1 8667575850
Customer service hours: Monday–Saturday, 10:00 AM–7:00 PM.